Ingo Flömer, Director of Product Management, Cobham Wireless said: “The research has revealed that in these hyper connected times the majority of commuters expect to be able to connect to the internet on trains via their mobile service provider. Unfortunately, because of a lack of mobile phone coverage passengers find it difficult to work during their business commute, unable to browse the internet, send emails, or even make phone calls.
“On-board Wi-Fi doesn’t live up to expectations either. Rail passengers would much rather stay connected to the internet via their mobile service because it’s more secure and more convenient to use. This is good news for mobile operators and the rail companies looking to improve the standard of service they offer to their customers, giving them the opportunity to satisfy the demand for better quality mobile coverage on trains,” added Flomer.
He concluded: “Passengers are already frustrated with disruptions to rail services caused by delays, industrial action and maintenance, with major works taking place at Waterloo station in London and on services between Cardiff and Newport. These frustrations are compounded by train fares increasing year on year. The results of the study are clear, more investment in mobile phone coverage would go a long way to improving passenger’s train journey experience and ensure they stay connected to work during their busy commute.”