AI-powered service assurance platform for 5G

February 12, 2020 //By Jean-Pierre Joosting
AI-powered service assurance platform for 5G
Nova Adaptive Service Assurance (Nova A|SA) from EXFO is the first intelligent automation platform enabling mobile network operators to deliver ultra-reliable, high-quality service experience in a 5G world.

To meet the challenges of 5G and the needs of an industry in which operators have less than 2% visibility into customer experience, Nova A|SA automatically provides the right data at the right time to make sense of big data swamps and reveal previously invisible "little data" on individual user experience. Unique in the industry, the platform integrates the relevant layers, domains and data sources, including from third parties and EXFO's own portfolio of service assurance systems.

At the heart of Nova A|SA is Nova SensAI, which is a real-time automated assurance system that acts as the central nervous system for the platform. The first of its kind to do so, Nova SensAI uses machine learning to analyze the relevant network layers, and provide operators with a comprehensive view of service performance. The system reveals—and even predicts—previously "invisible" user-impacting events. Its capabilities also include pinpointing who was impacted, where and for how long as well as diagnosing the root cause of issues for rapid resolution.

"The combination of more users, more connections, more apps and more convoluted networks has created a perfect storm of complexity for operators," said Philippe Morin, EXFO Chief Executive Officer. "By delivering only the right data at the right time, Nova A|SA is a unique intelligent automation platform to provide operators with 100% visibility into user experience and network performance. We're talking about operations teams being able to resolve issues in minutes rather than days—or preventing them entirely."

These products were developed by EXFO in partnership with its customers to prepare for a 5G world in which connected devices, rather than cellphone subscriptions, are expected to drive 95% of new revenues for operators. According to the GSMA there will be five times more connected devices than humans by 2025. These new 5G machines will fuel Industry 4.0 and fulfill mission-critical applications as diverse as holographic augmented reality communications, real-time remote patient monitoring and synchronized production line robots.


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