Through its global Network Operations Centers (NOCs), Ericsson will provide services spanning day-to-day monitoring and service desk, change management, and problem and incident management – all powered by its leading AI and automation systems.
Juan Manuel Caro, Global Director of Operations & Customer experience, Telefónica, says: "Expanding our long-term partnership with Ericsson with the implementation and support of their global Network Operation Centers will now allow us to build a more agile network, while implementing new tools and developing technologies for the network and our customers. AI and automation are key pillars of the network operations of the future."
Arun Bansal, President and Head of Ericsson Europe and Latin America, Ericsson, says: "Ericsson and Telefónica have a long-standing partnership in technology and services. This new deal reflects both our ambitions to develop and drive networks based in automation, machine learning and AI and we're working closely with Telefónica to make this a reality".
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